PALLADIUM APARTMENTS

www.palladiumapartments.com.au

WEBSITE PRIVACY POLICY

Last updated: April 2026

1. Introduction

This Website Privacy Policy explains how Palladium Apartments (ABN 47 644 044 315), trading as Palladium Management (“we”, “our”, “us”), collects, uses, discloses, and manages personal information obtained through our website at www.palladiumapartments.com.au (the “Website”).

This Policy is prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024 (Cth).

This Website Privacy Policy should be read in conjunction with our full Privacy Policy, which covers all personal information handling by Palladium Apartments, including property management, strata administration, and letting services. A copy of the full Privacy Policy is available on request.

2. Information We Collect Through the Website

2.1 Information you provide to us

When you interact with our Website, you may voluntarily provide us with personal information including:

•       Your name, email address, and telephone number when you submit an enquiry through our contact form

•       Your name, address, and other details when you submit a rental application or property enquiry

•       Any other information you choose to include in correspondence sent to us through the Website

2.2 Information collected automatically

When you visit our Website, certain information may be collected automatically by our web server and analytics tools, including:

•       Your IP address

•       Browser type and version

•       Operating system

•       Device type (desktop, mobile, tablet)

•       Pages visited, time spent on pages, and navigation path

•       Referring website or search engine

•       Date and time of your visit

This information is collected for the purpose of website administration, improving user experience, and understanding how visitors use our Website. It is generally not used to identify you personally unless combined with other information you provide to us.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies. A cookie is a small text file stored on your device by your web browser. We use the following types of cookies:

3.1 Essential cookies

These cookies are necessary for the Website to function properly. They enable core features such as page navigation and access to secure areas. The Website cannot function without these cookies.

3.2 Analytics cookies

We do not currently use Google Analytics or non-essential analytics cookies on our Website. If we introduce analytics tools in the future, we will update this Policy to explain what information is collected, how it is used, and any relevant data retention settings.

3.3 Managing cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is set. Please note that disabling cookies may affect the functionality of the Website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

4. How We Use Your Information

We use the personal information collected through the Website for the following purposes:

•       Responding to your enquiries and requests submitted through the contact form

•       Processing rental applications and property enquiries

•       Providing you with information about available properties and services

•       Administering and improving the Website

•       Analysing website usage to improve content and user experience

•       Complying with our legal and regulatory obligations

We will not use your personal information for direct marketing without your consent. If you have provided consent to receive marketing communications, you may withdraw that consent at any time by contacting us.

5. Disclosure of Personal Information

Personal information collected through the Website may be disclosed to:

•       Our staff, building manager, and strata manager for the purpose of responding to your enquiry or managing a property relationship

•       Third-party service providers who assist with website hosting, analytics, email delivery, and IT support

•       Property listing platforms (such as realestate.com.au and theonsitemanager.com.au) where relevant to a rental application

•       Government agencies, regulatory authorities, or courts where required by law

We do not sell personal information collected through the Website to third parties.

6. Overseas Disclosure

Some of the third-party services we use to operate the Website may process or store data outside Australia. These may include:

•       Website analytics providers, if analytics tools are enabled in the future — location depends on provider.

•       Website hosting or content delivery services — location depends on provider

•       Email delivery services — may be located in the United States or other jurisdictions

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in accordance with the APPs. We remain legally responsible for the handling of your personal information by overseas recipients.

7. Third-Party Links

Our Website may contain links to third-party websites, including property listing platforms, social media profiles, and other external services. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any third-party website you visit.

8. Security

We take reasonable technical and organisational measures to protect personal information collected through the Website from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure hosting, access controls, and encryption of data in transit (SSL/TLS).

No data transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the security of information transmitted to us electronically.

9. Data Retention

Personal information submitted through the Website contact form is retained for the period necessary to respond to your enquiry and for a reasonable period afterwards to allow for follow-up. Information relating to rental applications is retained in accordance with our Data Retention Policy.

We do not currently retain website analytics cookie data because analytics cookies are not currently enabled on our Website.

10. Automated Decision-Making

We do not use information collected through the Website alone to make automated decisions that significantly affect your rights or interests.

Where you submit a rental application through the Website or a linked platform, that application may be processed using third-party platforms (including realestate.com.au and theonsitemanager.com.au) that may apply automated screening or filtering before a human reviews the application. Further detail on our use of automated decision-making is set out in our full Privacy Policy.

11. Your Rights

Under the Privacy Act and the APPs, you have the right to:

•       Request access to personal information we hold about you (APP 12)

•       Request correction of personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading (APP 13)

•       Withdraw consent to the use of your personal information for marketing

•       Lodge a complaint if you believe your privacy has been breached

Under the Privacy and Other Legislation Amendment Act 2024 (Cth), you also have the right to bring a civil action (statutory tort) for a serious invasion of privacy. This right commenced on 10 June 2025.

12. Children’s Privacy

Our Website is not directed at children under 18 years of age. We do not knowingly collect personal information from children through the Website. If we become aware that personal information has been collected from a child without parental or guardian consent, we will take reasonable steps to delete that information.

13. Complaints

If you believe your privacy has been breached, or that we have not complied with our obligations under the Privacy Act or this Policy, you may lodge a complaint with our Privacy Officer in writing.

We will acknowledge receipt of your complaint within 7 days and provide a written response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

14. Changes to This Policy

We may update this Website Privacy Policy from time to time to reflect changes in our practices, our Website, or applicable law. The current version will be published on this page with the date of last update. We encourage you to review this page periodically.

15. Contact Us

Privacy Officer

Abi Middleton, Licensee in Charge

Palladium Management

151/102 Miller Street, Pyrmont NSW 2009

Phone: (02) 9660 8077

Email: property@palladiumapartments.com.au